FAQ

1. Are Pick & Pack products authentic?
Yes. We only sell 100% authentic products sourced directly from authorized distributors and reputable suppliers. Every product is verified before shipment.

2. Do you sell products from CeraVe, The Ordinary, Pixi, Rhode, Anua, Althea, and others?
Yes — we carefully curate and stock globally trusted brands including CeraVe, The Ordinary, Pixi, Rhode, Anua, Althea and more. (Dr. Jart+ is not included in our catalog.)

3. How can I find the right product for my skin type?
Check our product descriptions and ingredient lists. Use our Learn & Glow guides for routines and recommendations — or message our support team with your skin concerns and we’ll recommend options.

4. Are ingredients and allergy information listed?
Yes. Each product page displays full ingredient lists. If you have known allergies, please review the ingredients carefully or contact support before purchasing.

5. Do you offer samples or travel sizes?
Occasionally — we run sample promos and trial-size bundles. Check our promotions page or sign up for newsletter alerts for the latest offers.

6. What are your shipping options and delivery times?
We offer standard and express shipping. Domestic delivery typically takes 2–6 business days, and express options are faster. International delivery times vary by destination — see our Shipping Policy page for details.

7. How can I track my order?
After dispatch, you will receive a tracking number by email/SMS. Use it to track your shipment on the carrier’s website.

8. What is your return & refund policy?
We accept returns for unopened, unused products within 14 days of delivery. Opened or used products are handled case-by-case for hygiene reasons. Refunds are processed after we receive and inspect the return — allow 5–10 business days. See our Returns Policy for full terms.

9. Can I cancel or change my order after placing it?
Orders can be changed or canceled only before they are shipped. Contact support immediately with your order number — we’ll assist as quickly as possible.

10. Do you offer exchanges?
Yes — exchanges are possible if the product is in original condition and request is made within the return window. Shipping fees may apply.

12. How secure is my payment information?
We use secure, PCI-compliant payment gateways. Your payment details are never stored on our servers.

13. Do you run promotions, discounts or loyalty programs?
Yes — follow us on social media and subscribe to our newsletter for exclusive deals, bundles, and early access to sales. We also run seasonal promotions and limited-time offers.

14. How do I leave a review or testimonial?
You can leave a review on the product page after purchase. We also welcome customer testimonials via email or our review form — some may be featured on the site.